link to Rural Assistance Center Homepage skip navigation
Funding Information
Guides
News &
Events
Experts &
Organizations
Publications
& Maps
Success
Stories
State
Resources

Protecting the Golden Hour

Topics Emergency services
Job training and adult education
Technology
States served Idaho
Description Region 2 of Idaho, which covers more than 11,000 square miles, is known for its scenic rivers, mountains, and canyons. Tourists enjoy the beautiful drive through these rugged areas. From 2001 to 2007, during the Lewis and Clark bicentennial celebration, some 750,000 people are expected to travel through the area, expanding the need for additional emergency services. Unfortunately, emergency care providers in this region struggle with the challenge of remaining viable and strong amid increased demand for emergency care.

Area residents typically are Caucasian, but a small number of American Indians and Hispanics also live in the region. The area has a large number of elderly residents, and the region’s unemployment rate remains unacceptably high. Sources of income for area residents include logging, lumber mills, farming, forestry, fisheries, mining, and retail trades. The region includes two State prison facilities, a psychiatric hospital, and three medical hospitals.

Services offered The main purpose of the Protecting the Golden Hour project was to develop and implement an adaptable, ongoing system of training, coordination, and accountability among 18 rural emergency medical service (EMS) units in Region 2. Specifically, the project funded an online basic emergency medical technician (EMT) course, a 24-hour refresher course, and a first-responder course. This training provided a standardized level of education to potential basic EMTs. Basic EMT instructors received additional training to upgrade and improve their skills, using classes with standardized skills training scenarios. In addition, three masscasualty trailers were strategically placed throughout the region for use by the rural EMS units.

The project consortium members included Lewis-Clark State College (LCSC), which oversaw project activities; the Idaho State Region 2 Emergency Medical Bureau; St. Mary’s Hospital and Clinics; Syringa General Hospital; Clearwater Valley Hospital and Clinics; Clearwater National Forest; and EMS units throughout the region.

The online training component for providing basic EMT training was the project’s most innovative feature. This approach eliminated the need for individuals to travel a long distance to receive training and laid the foundation to decrease the burden on the 18 EMS units in the region by expanding their workforce. The project also developed a Web page, which provided the focal point for communicating with EMS personnel throughout the region.

Internet connectivity, however, proved to be a barrier for the project. Many rural areas were limited to 28.8Kbps lines, which made it difficult to transmit videos electronically. Project staff members discussed the possibility of distributing the videos by CD or cassette to EMS personnel; however, the companies that own the videos wanted to charge unreasonably high fees to allow the project to edit clips from existing videos into a new video for distribution. In addition, many communities were not technologically equipped to handle streaming video. Nevertheless, the project’s online training component was successful despite the problems with Internet connectivity.

Results The 3 mass-casualty trailers were purchased, equipped, and strategically placed so that the 18 EMS units have access to them, if needed. All EMS units in the area have computers and Internet access, although some units opted to disconnect because of the associated costs. The Web site continues to serve as a major source for project communications and for distributing information about new educational opportunities. The online curriculum is accessible in both rural and urban areas, and supplemental teaching videos and CDs have been provided to the LCSC library.

The training has been pilot-tested to determine its success in instructing basic EMTs. The course will continue to be evaluated to improve the quality of the training program. The project learned that the distance-learning format is most effective, at least initially, when a field coordinator delivers clinical instruction. Other instructors will be trained to teach the online portion of the course after the training program is improved. It should be noted, however, that some community instructors were reluctant to change their teaching techniques to accommodate a distance-learning format.

Replication The project could work well in other rural areas, but it is likely that other communities will experience similar challenges, especially those targeting EMS units based in rural areas. Online instructional formats are more widely accepted now than at the beginning of this grant, and many communities are beginning to upgrade Internet connectivity speeds, which may make it easier for them to replicate this model.

The online courses will continue to be available to the public. The online EMT instructor will continue to work with local EMS units to assist clinical instructors in teaching the online class. The project also offers annual prehospital workshops that focus on different topics of relevance to basic and advanced EMTs. The most recent workshop focused on geriatric prehospital care.

Source Outreach Sourcebook, Vol.10, 2000-2003, Office of Rural Health Policy
Contact person Geni Mertsching, Allied Health Coordinator
Lewis-Clark State College
500 Eighth Avenue
Lewiston, ID 83501
Phone: 208-792-2688
Date added May 12, 2009

Summaries of success stories are provided by RAC for your convenience. Please contact the success story contact person directly for the most complete and current information.